Refund Policy

Last updated: November 17, 2025

This Refund Policy applies to purchases made through the site, managed by Margherita Vincenzi and Annika Bettè, owners of Stability Pilates, with headquarters in Via Emmaus, 10 - 6616 Losone, Switzerland.

1. Refunds for Services (bookings, consultations, courses, etc.)

1.1 Cancellations by the customer

The customer can cancel the booked service within:

24 hours before the appointment → full refund

Beyond this limit → no refund (except in exceptional cases at our discretion)

1.2 No-show

In case of no-show without notification, the customer is not entitled to any refund.

1.3 Cancellations by us

If for any reason we are forced to cancel an appointment or service:

The customer can choose between a new date or a full refund.

2. Non-refundable items and services

Refunds are not provided for:

gift vouchers

services already provided

3. Refund timing

Once approved, your refund will be processed within:

5–10 working days

via payment method agreed with the customer

4. How to request a refund

The customer can contact us at:

Email: stabilitypilates.ch@gmail.com

Address: Via Emmaus, 10 - 6616 Losone, Switzerland

To speed up the process, we recommend including:

name and surname,

order number,

motivation for the request.